Refund Policy — Plannomial

Before you buy — please read this: Plannomial Pro is a $19 monthly subscription. You can cancel at any time, but refunds are only issued in the specific circumstances listed below. By completing checkout, you confirm you have read and agree to this policy.

Overview

Plannomial Pro is a digital access product. Because the product is delivered immediately upon purchase (you gain access to Pro features the moment payment is confirmed), we operate a strict no-refund policy as a general rule.

This policy is consistent with standard practices for software-as-a-service (SaaS) products and digital goods, where the product is consumed immediately upon delivery.

We are transparent about this before you pay. Our checkout page, upgrade modal, and paywall clearly state that the purchase is a monthly subscription that auto-renews until cancelled.

When Refunds Are NOT Issued

Refunds are not issued in these circumstances under any condition.

Change of mind — deciding you no longer want the product after purchase
Non-use — failing to use the Service during the active billing period
Partial-period usage — stopping use partway through the billing cycle
Dissatisfaction with AI output — AI-generated roadmaps vary in quality by design; this does not constitute a service failure
Features changed — we may update Pro features over time; minor changes do not qualify for a refund
Forgot to cancel — Pro auto-renews monthly, and cancelling before the renewal date remains your responsibility
Purchased by mistake after being informed of the terms — the terms are presented at checkout

When Refunds MAY Be Issued

We will review refund requests in the following circumstances, on a case-by-case basis.

✓ Eligible to Request

Duplicate charge — charged more than once for the same billing cycle

Charge processed after stated cancellation date

Verified billing error by Dodo Payments

Service completely inaccessible for 7+ consecutive days due to our fault

Unauthorized transaction (fraud) — must also report to your bank

✗ Not Eligible

Change of mind or no longer needing the product

Not using the features during the active billing period

Dissatisfaction with AI-generated content quality

Expecting features not listed in the plan

Temporary service downtime under 7 days

Approved refunds are issued to the original payment method via Dodo Payments. Processing time is 5–10 business days depending on your bank or card issuer.

How to Request a Refund

If you believe you qualify for a refund under Section 3, follow these steps:

Email plannomial@gmail.com within 7 days of the charge in question. Requests outside this window will not be reviewed.

Include your details

Provide the email address on your Plannomial account, the date of the charge, the amount, and the reason for your request. Attach any supporting documentation (e.g. bank statement showing duplicate charge).

We review within 5 business days

We will review your request and notify you of our decision by email. If approved, the refund will be processed via Dodo Payments within 5–10 business days.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank. In most cases, we can resolve billing issues faster directly.

Initiating a chargeback without contacting us first, or for reasons not covered by our eligible refund criteria, may result in:

Immediate suspension of your Plannomial account
Permanent ban from the Service
Referral to our payment processor's dispute resolution process

Fraudulent chargebacks (for services that were genuinely delivered) are a violation of our Terms of Service.

Service Credits (Alternative to Refunds)

In cases where a full refund is not applicable but a service issue did occur (such as extended downtime), we may at our discretion offer service credits — additional credits or extended Pro access — as a goodwill gesture.

Service credits have no cash value and cannot be transferred.

Contact

For all refund requests and billing questions:

Email: plannomial@gmail.com
Subject line: "Refund Request – [your email]"
Response time: Within 5 business days

Please do not open multiple support tickets for the same issue — it slows down our response time.